It's that simple: start ticketing today with Startly.
Tame the chaos of IT service requests and incidents. Our ticketing system software will help even the newest hire organize and manage tickets efficiently. Our versatile help desk software means you’ll be able to see the big picture in one tab.
Comprehensive Lifecycle Management
Standardize workflows across your team. No need to recreate the wheel: Startly has built-in workflows that make sense to experienced support techs and newbies alike. Watch your team apply standardized processes to achieve consistent performance.
Incidents, service requests & problems
Capture all relevant data at the source. Use Startly’s predefined categories and impact levels to automatically classify tickets.
Ticket escalations
Smart routing gives you faster reassignment and clear accountability. Escalation workflows and SLA alerts help avoid breaches.
Triage, investigate, complete or resolve
Integrated asset, change, and knowledge management equals faster diagnosis. Related incident linking shows wider problems. Internal notes, activity logs, and history improve collaboration.
Built-in knowledge base
No searching required. Access your knowledge base right inside the ticketing module. Startly learns with you, too.
End user sync
Automatically import and synchronize your organization’s user directory for faster onboarding, a better user experience, and fewer errors.
Built-In SLAs & Surveys
Take control. Measure and improve performance. Meet targets. Create a well-oiled machine where every fulfiller performs better and more consistently.
Define SLAs for groups, ticket types, and end users
Let Startly balance priorities and workload for you. Your customers will love the faster response times.
Customize end-user surveys
Measure precisely what you need to know: speed, quality, accuracy. Our versatile platform allows you to configure surveys so you can provide actionable feedback and fine-tune training.
Use dashboard widgets
See the specific data each team member needs. Live. Your team will be able to prioritize what to do and how fast to act. You’ll be able to identify where support is slipping in real time and intervene.
Convenient End User Portal
Help end users solve simple problems themselves. Cut unnecessary communication to the support team. Increase the accuracy of support requests and eliminate duplicate data entry. Let users see the status of tickets and incidents without distracting your techs.
Track and submit tickets
When users submit tickets directly, your team benefits. You get faster triage, less back-and-forth, and more accurate data. Users will quickly learn that it’s faster to track status in the end user portal than to ask your team.
Submit surveys
Timely submissions and more complete surveys give you better data to understand inefficiencies and roadblocks.
Access the knowledge base
Help your savvier end users help themselves. Now, users can look up common issues and the right resolution from inside the portal. A problem resolved before it enters the system is a problem eliminated.
Integrated Knowledge Base
Your knowledge base is integrated right into the ticketing module. Watch resolution times decrease as unnecessary workload drops, too. Who doesn’t want to go home a little earlier?
Find solutions to common problems, fast
Enable end users to resolve problems themselves without opening a ticket. Your support team – including your new hire – can solve simple problems as soon as they log on, no training needed.
Standardize problem-solving
Nothing is more frustrating than watching your team solve the same problem in a different, and sometimes substandard, way. Now, even the newest hire can access the best solution on day one.
Role-based access
Not everyone in the company needs access to all of your information. Keep the system in compliance by defining who needs to see what, when.
Still on the fence?
Book a brief discovery call with one of our experts. In 15 minutes, you’ll know whether or not Startly is right for you.