Software Releases
Product Updates & Roadmap
Startly is constantly releasing new features to keep up with our customer’s business needs.
Release Notes for April 26th, 2026
Enhancements & New Features
- Ticketing
- Added ability to connect to your VOIP, enabling direct communication capabilities and integration with your existing phone system
- Added SMS texting from templates, allowing users to quickly send predefined messages to improve response time and consistency
- Added ability to launch a local RMM to connect to user devices, streamlining remote access and support directly from within a ticket
- Added audit log in a timeline format, providing a clear, chronological view of ticket activity and system changes for better tracking and accountability
- Added Ticket AI Chat to find solutions using internal knowledge bases or external sources, helping users resolve tickets faster with intelligent recommendations
Release Notes for January 19th, 2026
Release Notes for January 19th, 2026
Enhancements & New Features
- End Users
- Manage End Users from main menu
- Ticketing
- AI ticket summary from ticket generated by email connector
- Make Error spacing dynamic
- Assets
- Manage Inventory, Set Thresholds
- Team Members
- New grid implementation
- Global
- Grid, set custom row height
- Widget
- Survey Attainment, SLA Attainment, select first row by default
Release Notes for November 25th, 2025
Enhancements & New Features
- Projects
- Add Business Unit to List
- Remove project fee check on save
- Add version 2 filtering
- Filter Ticket Tab list by Project
- New grid component
- Ticketing
- Default List to Open
- Make Error spacing dynamic
- CMDB
- New grid component
- Global
- Bottom align header text in grids
- Implement new location dropdown
- Ticket List
- Change Management
- Widget
- Open by Priority drill in
- Add Last 30 Days filter
Release Notes for November 18th, 2025
Enhancements & New Features
- Ticketing List
- Enhancement grid component
- Added “Most Urgent SLA” column
- Ticketing SLA
- Ticketing SLA List
- Enhancement grid component
- Add version 2 filtering
- Ticketing Widgets
- Added additional filters
- Ticket Type
- Ticket Volume
- Tickets by Caller
- Tickets by Category
- Tickets by Team Member
- Ticket Volume
- Added shading and hover state to background
- Added additional filters
- Simplified Project Settings
- Ability to turn off/on
- Manage Global and Customer Settings from Project Settings
- Ticketing
- Asset Management
- Change Management
- Project Accounting
- Time sheets
- Expenses
Release Notes for September 14th, 2025
Enhancements & New Features
- Service Request Workflows
- Customer End Users can now approve steps in workflows
- Ticketing
- Multi-select actions on ticket list
- Assign
- Place on hold
- Resume
- Add a note
- Change Assignment Group
- Change Priority
- Link to a Change Request
- Transfer Incident
- Resolve Tickets
- Change Category
- Link to Problem
- Multi-select actions on ticket list
- Widget
- Ticketing Volume
- Fixed bug where an extra day would appear on the horizontal axis
- Ticketing Volume
Release Notes for October 27th, 2025
Enhancements & New Features
- Service Request Workflows
- Team Members
- Create multi-step ticket workflows
- Assign each step to an assignment group
- Set the trigger type of each step (Ticket Creation, Approval)
- Set steps to single or multiple approvers
- Allow custom data to be collected in one or more tickets
- Set tickets in workflow On Hold and Resume when ready.
- See related metrics in Ticketing widgets
- Asset Management enhancements
- Define Service Location hierarchy
- Assign Assets
- Service Location
- End User
- Another Asset
- Relate or “Link” Assets to one another
- View and export hierarchy relationship to PDF