ITSM Software: CMDB Module

Comprehensive Configuration Management Database (CMDB)

IT infrastructure management: your birds-eye view. You want control and visibility over your complex, dynamic IT environment so you can make better decisions and informed upgrades. Our CMDB module is fully integrated and easy to set up in Startly. Our IT infrastructure management tool will enable you to import all detail.

All-inclusive IT infrastructure management

Our elevated CMDB gives a centralized view of every part of your IT infrastructure so that you can see dependencies and the impact of problems and changes.

Categorize & map configuration items

Custom-categorize types of configuration items and map relationships to reduce the chances of unintended consequences when making changes and installing fixes. This includes servers and storage, applications and software, cloud environments, and cybersecurity frameworks.

Visualize the impact of incidents & change

Startly’s CMDB is fully integrated with ticketing and change management modules. Each configuration item can be linked to incidents, service requests, and change requests. You’ll see which parts of your system are involved and can move to resolution fast.

IT infrastructure management

What is CMDB?

Startly’s configuration management database (CMDB) module is the centralized backbone of your IT environment — a trusted source of truth for all hardware, software, services, and their interdependencies. It doesn’t just store data; it gives you visibility into how things relate and change over time so your team can eliminate guesswork and operate with confidence.

With accurate configuration data at your fingertips:

  • Resolve incidents faster by instantly tracing issues to real dependencies, not guesswork.
  • Reduce change failures with clearer impact analysis before you deploy.
  • Strengthen audit readiness with structured, traceable configuration history.

Integrated IT infrastructure management

Enhance performance, reduce downtime, and improve resilience. Startly centralizes asset tracking, links incidents to specific elements, and help manage the lifecycles of all needed elements.

Catalog & map hardware

Define physical assets, track lifecycle from procurement to retirement, and assign assets to users to prevent overbuying and ensure maintenance. 

Manage network operations

Define types of configuration items by network, document dependencies between devices and systems, track versions, and link outages and changes to specific tickets. You’ll be able to speed up triage when the network is disrupted.

Monitor infrastructure performance

Startly tools support you by linking common incidents to specific configuration items and documenting performance. This gives you the data you need to see patterns and identify problematic assets, strengthening your network.

Maintain readiness: disaster recovery & backup

Startly tracks backup services and storage devices, allows custom fields for actions like backup frequency and last test date, and links tickets to disaster recovery tests and backups. Startly is audit and compliance-friendly, keeping historical logs and tracking status along the way.

Configuration Management Database Ecosystem management
“I like the ease of use and the fast implementation time.”

Joe

Still on the fence?

Book a brief discovery call with one of our experts. In 15 minutes, you’ll know whether or not Startly is right for you.