ITSM Software Modules & Features

Intuitive ticketing and asset management. Dashboards, reporting, change management, CMDB, and project management. 360° visibility and insights. Startly is a fully integrated IT management software.

ITSM

Ticketing

Ticketing

Tame the chaos of IT service requests and incidents. Our ticketing system software will help even the newest hire organize and manage tickets efficiently. Our versatile help desk software means you’ll be able to see the big picture in one tab.

ITSM Ticketing features

Asset Management

Some companies treat IT asset management software as an afterthought. But overlooking asset management can derail budgets, compliance, and productivity. Our asset management module keeps every element under your control.

IT Asset Management features

Change Management

Plan, approve, track, and make changes to your IT environment while keeping all elements under control. You get ITIL‑style change control right in your ITSM platform for $15 per user per month.

Change Management features

Configuration Management Database (CMDB)

Startly’s fully integrated CMDB module gives you control and visibility over your complex, dynamic IT environment so you can make better decisions and informed upgrades. Our CMDB module is fully integrated and easy to set up.

CMDB features

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Project Management

Track your IT projects without opening another app. Startly’s project management module is specifically designed for IT projects and tightly integrated within Startly. You’ll see critical project performance metrics as part of your custom dashboard.

See the best IT Project Management software

Resource Management

Startly gives you an easier way to manage your team’s skills and capacity and improve employee productivity. You’ll be able to allocate resources across projects and tasks and streamline the approval process – all fully integrated into the Startly app.

Resource Management features

IT Performance Analytics

Enable data-driven decision-making throughout your IT ecosystem. Startly gives you real-time visibility into performance and results across projects, resources, and service delivery, in an easy-to-read dashboard with a built-in budget tracker.

Custom dashboard reporting & insights

Security & SSO for ITSM

Startly’s SSO integrates with your existing security platforms and protocols like Active Directory and OKTA. Seamlessly port in your entire team directory and secure access to modules based on roles and responsibilities.

Security & SSO connecting your resources

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Personalized onboarding
Access to all features

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Integrations & Migration

Have data to migrate?
You’ll be up and running in 10 days.

Migrating from your old ticketing system to Startly is fast, straightforward, and guided every step of the way. With data import tools and expert onboarding support, your teams can transition smoothly without disrupting daily operations.