Software Releases

Product Updates & Roadmap

Startly is constantly releasing new features to keep up with our customer’s business needs.

Release Notes for November 25th, 2025

Enhancements & New Features

  • Projects
    • Add Business Unit to List
    • Remove project fee check on save
    • Add version 2 filtering
    • Filter Ticket Tab list by Project
    • New grid component
  • Ticketing
    • Default List to Open
    • Make Error spacing dynamic
  • CMDB
    • New grid component
  • Global
    • Bottom align header text in grids
    • Implement new location dropdown
      • Ticket List
      • Change Management
  • Widget
    • Open by Priority drill in
    • Add Last 30 Days filter

Release Notes for November 18th, 2025

Enhancements & New Features

  • Ticketing List
    • Enhancement grid component
    • Added “Most Urgent SLA” column
  • Ticketing SLA
  • Ticketing SLA List
    • Enhancement grid component
    • Add version 2 filtering
  • Ticketing Widgets
    • Added additional filters
      • Ticket Type
      • Ticket Volume
      • Tickets by Caller
      • Tickets by Category
      • Tickets by Team Member
    • Ticket Volume
      • Added shading and hover state to background
  • Simplified Project Settings
    • Ability to turn off/on
    • Manage Global and Customer Settings from Project Settings
      • Ticketing
      • Asset Management
      • Change Management
      • Project Accounting
        • Time sheets
        • Expenses

Release Notes for September 14th, 2025

Enhancements & New Features

  • Service Request Workflows
    • Customer End Users can now approve steps in workflows
  • Ticketing
    • Multi-select actions on ticket list
      • Assign
      • Place on hold
      • Resume
      • Add a note
      • Change Assignment Group
      • Change Priority
      • Link to a Change Request
      • Transfer Incident
      • Resolve Tickets
      • Change Category
      • Link to Problem
  • Widget
    • Ticketing Volume
      • Fixed bug where an extra day would appear on the horizontal axis

Release Notes for October 27th, 2025

Enhancements & New Features

  • Service Request Workflows
    • Team Members
    • Create multi-step ticket workflows
    • Assign each step to an assignment group
      • Set the trigger type of each step (Ticket Creation, Approval)
    • Set steps to single or multiple approvers
    • Allow custom data to be collected in one or more tickets
    • Set tickets in workflow On Hold and Resume when ready.
    • See related metrics in Ticketing widgets
  • Asset Management enhancements
    • Define Service Location hierarchy
    • Assign Assets
      • Service Location
      • End User
      • Another Asset
    • Relate or “Link” Assets to one another
    • View and export hierarchy relationship to PDF