All New Ticket Details
Work faster with enhanced Ticket Details—featuring an all new design, SMS messaging, AI assistance, and the ability to add VOIP and RMM integrations.
Startly AI Assistance
Work smarter with AI-powered support. Startly AI helps summarize tickets, suggest responses, and accelerate resolution—giving your team an intelligent edge.
AI ticket summaries
Instantly understand the full context of a ticket with automatic summaries that highlight key details and updates.
Faster issue resolution
Reduce time to resolution with AI that surfaces insights and helps guide next steps.
Boost team efficiency and effectiveness
Eliminate manual effort and streamline workflows so your team can focus on solving problems—not managing them.
New Ticket Details Experience
Startly’s Ticket Details page has been completely reimagined to help your team move faster, stay organized, and deliver better support. With a modern layout and powerful new capabilities, everything you need is now right at your fingertips.
New Timeline
Track every update with enhanced work notes and a clear, chronological timeline. Each entry includes intuitive icons to quickly identify activity types, along with detailed context to keep all fulfillers informed and aligned.
Connected Caller Experience
Access full-featured caller cards with the ability to send SMS, and seamlessly integrate with your VOIP and RMM tools for real-time communication and action.
New Details card with feature tabs
Stay organized with a flexible details card featuring tabs for editable ticket details, associated assets, related knowledge base articles, attachments, SLAs, surveys and Startly AI—all in one place.
Everything within reach
From communication to context, the new Ticket Details layout brings every tool and insight together—so your team can resolve issues faster and more efficiently.
Built in SMS Messaging
Communicate with requestors instantly using native SMS—no setup required.
Faster Updates & Responses
Quickly request information and provide real-time updates, keeping tickets moving without delays. Whether you’re requesting information or providing updates, SMS keeps everyone connected and tickets moving forward.
Custom & Template Messaging
Send personalized messages or use prebuilt templates to ensure fast, consistent communication across all fulfillers.
Out-of-the-Box Communication
Start sending SMS messages to requestors immediately—no setup or integrations required.
VOIP and RMM Integrations
Handle calls, monitor systems, and resolve issues all within Startly, keeping your team efficient and focused.
Click-to-Call with VOIP
Launch your digital phone directly from Startly to place calls—no switching tools, no interruptions.
RMM Actions on Assets
With RMM integrated, access certain devices and perform actions directly from assets associated to the ticket—bringing management and support together.
Work in One Unified Workspace
Handle calls with VOIP and manage devices via RMM from the Requestor cards in the new ticket details.
