What Are Service Management Processes?

What Are Service Management Processes?

A service management process is a framework that outlines best practices for companies that deliver services to their customers. The importance of service management cannot be overstated: this practice helps you create the appropriate mix of people, processes, and...
What Are the 5 Stages of ITIL?

What Are the 5 Stages of ITIL?

There are 5 stages of the Information Technology Infrastructure Library (ITIL) service lifecycle: strategy, design, transition, operation, and service improvement. These ITIL service management processes drive success for many teams in IT service management and...
Which ITSM Tool Is Best?

Which ITSM Tool Is Best?

Certain business functions and processes are considered mission-critical, from basic IT help desk roles and responsibilities to tracking time and expenses, IT service management systems, organizational governance, and more. In many organizations, individuals or teams...
What Are the 4 P’s of Service Strategy?

What Are the 4 P’s of Service Strategy?

Working in IT service management (ITSM) means having a full workload every day. From resolving an array of customer issues to configuring the best way to deliver IT services, the job of the ITSM team is never done. One way to help ease the workflow is to use a service...