New Tickets
Select the New Ticket button on the Ticketing List screen to create a new ticket.
Incidents the available fields include:
- Customer
- Requested By: the end user initiating ticket
- Short Description
- Description
- Project
- Assignment Group
Service Requests available fields include:
- Customer
- Requested By: the end user initiating ticket
- Requested For: allows someone to submit a ticket on behalf of another end user, only required if selected.
- Project
- Service Request Catalog Item: select from a library of request templates. If a template is selected the remaining fields will be pre-populated.
- Short Description
- Description
- Assignment Group
For Problems the required fields include:
- Select Problem
- Customer
- Short Description
- Project
- Assignment Group
Once you select the Create Ticket button, you are directed to the Ticket details screen to further manage this ticket.