by Kelcy Modrynski | Sep 26, 2024 | Blog, Organizational Governance, Project Management, Service Management
There are many reasons why it can be beneficial for a business to own its own IT Service Management (ITSM) system, including: Improved efficiency ITSM can help streamline processes, reduce resource utilization, and eliminate redundant tasks. Better customer...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
You probably learned in a high school business class, accounting, or even economics that in business there are two main categories for what you sell…products or services. As you grow up and begin working, you realize that in many instances, a company can sell both...
by Kelcy Modrynski | Apr 11, 2022 | Service Management, Support Pillar
The importance of service management in IT increases with every technological advancement. In fact, the introduction of the Gartner ITSM magic quadrant 2020 report explicitly recognized the importance of ITSM tools saying, “IT service management tools are vital for...
