by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
Increased efficiency, more capable technology, and greater customer satisfaction – every IT service provider wants results like this. But how? What if we told you implementing the right service process model can deliver all of these perks and more? Implementing...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
Many companies have felt the frustration of having too many platforms for service management. And the more unique a business may strive to be, the more they may find themselves spread across multiple professional and IT service management solutions, stringing together...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
IT service management (otherwise known as ITSM) is growing rapidly. Already a popular industry, the need for top-tier service management has only expanded as remote and hybrid work policies have become part of a new normal. As the need for ITSM increases, so too does...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
You probably learned in a high school business class, accounting, or even economics that in business there are two main categories for what you sell…products or services. As you grow up and begin working, you realize that in many instances, a company can sell both...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
According to the Information Technology Infrastructure Library (ITIL), a service is “a means of delivering value to customers by facilitating outcomes customers want to achieve, but without the ownership of specific costs and risks.” Put more simply, a service is a...
