by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
You probably learned in a high school business class, accounting, or even economics that in business there are two main categories for what you sell…products or services. As you grow up and begin working, you realize that in many instances, a company can sell both...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
According to the Information Technology Infrastructure Library (ITIL), a service is “a means of delivering value to customers by facilitating outcomes customers want to achieve, but without the ownership of specific costs and risks.” Put more simply, a service is a...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
Every IT service provider strives for increased efficiency, improved customer satisfaction, and enhanced product capabilities. So how do they accomplish these goals? One of the best ways is by implementing IT service management (ITSM) frameworks and practices. ...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
IT teams are busy. Really busy. And as their to-do lists continue to grow, they’ll need all the help they can get. And that’s where IT service management (ITSM) comes in. At its core, ITSM is designed to streamline processes and procedures associated with all aspects...
by Kelcy Modrynski | Apr 13, 2022 | Blog, Service Management
It’s safe to say that the demand for IT service management is growing. As organizations define long-term hybrid or remote work policies, the need for robust, top-tier IT service management has increased exponentially. With more demand than ever, IT service management...
by Kelcy Modrynski | Apr 13, 2022 | Service Management, Support Pillar
IT departments are often the unsung heroes in the business world. Teams depend on them to increase their capabilities and customers need a reliable expert to troubleshoot their problems. But IT departments can be integrated into a business’s success far beyond...
